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Next-Gen Digital Customer Engagement

 

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TeamViewer Engage™ is a next-gen digital customer engagement platform for online sales, digital customer service, and video consultations that empowers companies to elevate their customer experience for lifelong brand loyalty.

 

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About TeamViewer Engage

Next-Gen Engagement

With scalable cloud or on-premises deployment options, single sign-on (SSO) integration, and built-in security, TeamViewer Engage is enterprise-ready to meet your requirements. Manage TeamViewer Engage users with your existing SSO or role-based access control system and ensure proper auditability of all customer engagements.

Best of all, TeamViewer Engage is GDPR-compliant, enabling you to interact securely with customers across digital channels, without exposing sensitive or personal data.

        • Proactively engage customers on your website, offering instant help with Chatbots and seamless transitions to Live Chat with support agents.
        • Help customers faster with Video Chat and Co-Browsing, enabling agents to see what customers see on their web browsers.
        • Review and fill out documents with customers, using Document Co-Browsing and eSignature.

TeamViewer Engage is available as a standalone solution and as a Co-Browsing & Chat Add-on for TeamViewer Tensor.

You're interested in TeamViewer Engage?

Try TeamViewer Engage 14 days without obligation

Feature Highlights

Co-Browsing

Co-Browsing streamlines communication between customer and agent through advanced, hassle-free screen sharing technology. Use TeamViewer Engage to Co-Browse with customers on any device, across all browsers — without downloads or installation.

Chatbots

Create automated chat dialog flows based on prebuilt conditional rules to pre-qualify leads, answer common questions, and more. If problems are too complex for automated Chatbot guidance, an agent will be alerted and can seamlessly take over through Live Chat.

Live Chat

Integrate our Live Chat solution on your website to convert visitors into customers and provide instant support. Empower your agents with helpful tools to increase their efficiency, such as automated chatbot flows and predefined answers to frequently asked questions.

Video Chat

Offer your customers an even more personalized experience with Video Chat. Conduct customer consultations, sales calls, remote home inspections, tech support, and more. Integrate Video Chat into your website, online customer portal, or mobile app for one-click access to digital customer service.

eSignature

Available with Document Co-Browsing, our legally binding electronic signature tool enables you to get contracts, proposals, forms, or any digital document signed legally by eSignature in seconds, from any device — without investing in separate software.

Appointment Scheduling

Easily prepare and manage your sales and consultation appointments with TeamViewer Engage. Sync appointments with your favorite calendar app, send email appointment invitations, and use the Appointment Booker to let customers reserve time on your calendar.

Video

Next-Gen Digital Customer Engagement

See firsthand how TeamViewer Engage works with a free trial.

Advantages

Turn Browsers into Buyers

Boost online conversions by up to 32%

Convert casual browsers into confident buyers — give your customers the VIP treatment with an in-person experience, online. Engage with website visitors the moment they need help, guiding them through the buying process in real time with Co-Browsing and Video Chat. See what they see on their web browsers and support their questions without guessing what they’re referring to or exposing personal data. The best part? No downloads or installations required, for a truly frictionless customer experience.

TeamViewer Engage Conversions
TeamViewer Engage Costumer Journey

Increase Customer Loyalty

Improve your customer satisfaction (CSAT) by up to 30%

Step ahead of your competitors — exceed customer expectations to win lifelong loyalty from their first engagement with your brand. Support your customers when and how they need it — seamlessly across channels and devices. Answer questions, provide helpful recommendations, and visually guide customers to speedy resolutions easier than traditional phone support, earning your company an elite Net Promoter Score and happy customers that always return for more.

Deliver Frustration-Free Support

Manage customer engagement across channels, from one centralized platform

Be there for your customers, digitally — when and how they need support, across all channels. From automated Chatbots for proactive engagement to Live Chat, Video Consultations, and Co-Browsing, help your customers resolve issues faster and more efficiently with end-to-end digital customer service tools in one platform. Eliminate confusing phone support conversations — instantly share web browser views to “get on the same page” as your customers for frustration-free support they’ll love.

TeamViewer Engage Support
TeamViewer Engage Productivity

Increase Team Productivity

Reduce Average Handle Time by up 38%, increase First Call Resolution by up to 93%

Help your teams help customers, faster. Empower your customer service and sales teams to get more done in less time with the right tools to engage at the right moment, on the right device, with the right customer — all with the right data privacy protection. Streamline and automate routine tasks with Chatbots that trigger workflows and service requests, then switch to live agent chat support or launch secure Co-Browsing sessions to clarify the context, resolving customer issues in record time.

You're interested in TeamViewer Engage?

Try TeamViewer Engage 14 days without obligation

Use Cases

TeamViewer Engage Use Case Healthcare
TeamViewer Use Cases Booking
TeamViewer Engage Use Cases eBanking
TeamViewer Engage Use Cases eCommerce

You're interested in TeamViewer Engage?

Try TeamViewer Engage 14 days without obligation

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